Find Answers to Your Claims

A flight is considered disrupted and you can claim for compensation if:

The flight was delayed and was late to arrive at the destination by more than 3 hours.

The flight was cancelled less than 14 days before departure.
  
The air carrier refused to fly you because there were no available seats on the airplane.

You are entitled to compensation if your flight was disrupted due to the airline’s fault, and the disruption fits the criteria listed regulation EC261/UK261/Turkish Shy Regulation. The easiest way to check whether you can receive compensation from the airline is to complete the free application form on our website.

Either regulation EC261/UK261/Turkish Shy Regulation does not set any limits or deadlines on the process. Therefore, it can take some time to get your compensation depending on the airline, the complexity of the case and internal regulations of the country. In the rare event that the case needs to be addressed by authorities or goes to court, the compensation recovery process can take even longer.

The compensation for a delayed or cancelled flight is up to £520 per passenger. The amount depends on the flight distance, the longer the distance, the higher the compensation amount.

Either regulation EC261/UK261/Turkish Shy Regulation does not set any limits or deadlines on the process. Therefore, it can take some time to get your compensation depending on the airline, the complexity of the case and internal regulations of the country. In the rare event that the case needs to be addressed by authorities or goes to court, the compensation recovery process can take even longer.

Nothing; we will not charge any fees if it turns out that the customer is not entitled to compensation as the claim is on a no win, no fee basis.

Yes you can! If you made a compensation claim independently, but the airlines rejected it, fill in our claim form and provide all the information you have received from the airline; including the reason why your claim was denied. If we see that the airline had no valid reason to reject your claim, we will take all necessary steps to ensure that you get compensated.

No matter the time or resources spent on your claim, you won’t have to pay if we don’t win. Please check Our Fees section for more information.

Extraordinary circumstances refer to any events outside of the airline’s control that have resulted in a flight disruption. These are situations where a disruption could not have been avoided, even if the airline had taken all reasonable measures.

Extraordinary circumstances include:

Strikes by airport employees or air traffic control

Political unrest

Extreme weather conditions

Security risks

Travel restrictions

Emergency health conditions

It is a unique combination of 6 symbols – letters and numbers (for example DF87G#, REDYYD, or L5W4NW) – which you can find on your e-ticket or a document confirming the flight booking. If you no longer have the ticket, you are advised to thoroughly check your inbox, including the junk folder, for emails which may contain ticket payment confirmation, reminders about the date of travel etc – often, these letters also contain the booking number.

Some airlines will contact you as soon as they receive the claim from us. They typically do this to persuade you to accept a reduced sum of money, or offer you other forms of compensation rather than cash. Please keep in mind that such an offer is evidence of the airline’s liability – it’s actually a good sign that we’ll be able to get you the full compensation you lawfully deserve.