PRIVACY STATEMENT
We view data privacy as a fundamental component of doing business. Our Privacy Statement and practices are focused on processing personal data appropriately and lawfully, while providing confidentiality, integrity and availability.
This Privacy Statement applies to: flightcompensationking.com, owned and operated by: Flight CK LTD, Unit A 82 James Carter Road, Mildenhall Industrial Estate, Bury St. Edmunds, Suffolk, IP28 7DE, UK. For the purpose of this Privacy Statement, the terms “Flight Compensation King”, “we”, “us”, or “our”, refers to the company group.
This Privacy Statement represents the full online privacy policy applicable to our activities. The Privacy Statement explains the types of information we collect, how we use, share, and secure the information you provide. It also describes your choices regarding use, access and correction of your personal data.
Your personal data is processed lawfully. Our activities are governed under applicable data privacy and data protection laws (collectively, “Data Protection Laws”) in connection with the services we provide. The particular Data Protection Laws may include, depending on the circumstances, the General Data Protection Regulation (EU) 2016/679.
Flight CK LTD is considered to be the data controller as it determines the purposes and means of the processing of personal data.
Definitions
In this Privacy Statement, unless otherwise defined herein, the capitalized terms below shall have the same meaning as in our Terms And Conditions.
Personal Data
Personal data means any information relating to an identified or identifiable natural person. Personal data includes all types of information that directly or indirectly identify a person, such as names, date of birth, address, email addresses, telephone numbers etc.
Principles
Our Privacy Statement is based on the following data protection principles:
The processing of personal data shall take place in a lawful, fair, and transparent way.
The collection of personal data shall only be performed for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
The collection of personal data shall be adequate, relevant, and limited to what is necessary in relation to the purpose for which they are processed.
The personal data shall be accurate and where necessary, kept up to date.
Every reasonable step shall be taken to ensure that personal data that are inaccurate having regard to the purposes for which they are processed, are erased or rectified without delay.
Personal data shall be kept in a form which permits identification for no longer than it is necessary for the purpose for which the personal data are processed.
All personal data shall be kept confidential and stored in a manner that ensures appropriate security.
Personal data shall not be shared with third parties unless the transfer is necessary in order for FlightCompensationKing to deliver the services in the agreement.
You have the right to request access to and rectification or erasure of personal data, or restriction of processing, or to object to processing as well as the right of data portability.
Collection and use of personal data
If you would like to benefit from our services and submit information to us, you may be asked to provide personal data in order for us to operate and improve our business and services. Personal data may be submitted via our website, email, other electronic or software solutions supported by us, postal service, or phone. All personal data is collected in accordance with the applicable Data Protection Laws. We will process personal data only to the extent required for a specified, explicit and legitimate purpose or for a purpose required by law in places where we operate.
We primarily collect personal data such as names, dates of birth, addresses, email addresses, telephone numbers, passports/IDs, and national identification numbers. We collect this personal data for the purpose of delivering our Eligibility Service, Compensation Service, and any other Services in accordance with the agreement. This is the core activity of FlightCompensationKing as a business.
We purchase flight data from third parties, e.g. information on delayed or cancelled flights within a given time etc. This information is non-personal data, which we combine with personal data. This Eligibility Service is only used to inform about the likelihood of having an eligible Claim. We will provide our Compensation Service for Eligible Claims on request.
Use of personal data
We will use personal data for the purpose it is collected, and keep the data for no longer than necessary for that purpose. We may retain your information for as long as your account is active or as needed to provide services, comply with our legal obligations, or any of the purposes listed above. Access to personal data is strictly limited to personnel of FlightCompensationKing and its affiliates who have the appropriate authorization under a corporate binding agreement with FlightCompensationKing, and a clear business need for the data.
Automated Processes and Profiling
FlightCompensationKing does not rely on automated processing in accordance with the article. 22 p. 1 of the GDPR, and your personal data will not be used for profiling purposes. Your data will not be used for these purposes unless explicitly communicated otherwise, and only with your separate consent.
We may however use our technology and technology from our partners to automate certain processes. This allows us to provide faster and better Services to you.
In order to ensure that these automated processes have no negative or unjustified impact on you, our teams regularly investigate whether they are correct. This concerns legacy and future processes.
Sharing of personal data
We will only transfer the personal data to third parties under the conditions as listed below:
If you have given consent
If it is for a purpose directly related to the original purpose for which the personal data was collected
If it is necessary for the preparation, negotiation, and fulfilling the agreement with you
If it is required due to legal obligation, administrative, or court order
If it is required for the establishment or protection of legal claims or in defense of court actions
If it is required for responding to lawful requests by public authorities, including to meet national security or law enforcement requirements
If it serves the prevention of misuse or other illegal activities, such as deliberate attacks, to ensure data security
Security of processing The security of your personal data is important to us. We will process personal data securely, apply and maintain appropriate and generally accepted standards of technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. Questions about the security of personal data, can be directed to: info@flightcompensationking.com
Complaint
You have the right to file a complaint concerning our processing of your personal data. All queries and complaints shall be handled in a timely manner in accordance with internal procedures. Complaints can be submitted to the email: info@flightcompensationking.com.
In the unlikely event that you consider that our processing of your personal data infringes any Data Protection Laws, you may also lodge a complaint with a relevant supervisory authority.
Changes to this Privacy Statement
This Privacy Statement may be updated from time to time, e.g. due to modifications of relevant legislation or changes to our corporate structure. If any material changes are made, you will be notified by email or by means of notice on the website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact
Flight CK LTD
Unit A
82 James Carter Road
Mildenhall Industrial Estate
Bury St. Edmunds
IP28 7DE
Suffolk
United Kingdom
Email: info@flightcompensationking.com
Updated: 07/01/2025
Version 1.0